Skip to main content

Learning from mistakes

We should not repeat mistakes and if its the end user that is committing same mistake again and again then the UX should be changed to make it difficult for user to perform such actions. Make the user apply some cognitive thinking before he can do a detrimental action and make the action obscure.

For e.g. we are a filesystem company and "Trash delete" is a detrimental action, over past few years I had several tickets where user accidentally clicked Empty trash and deleted all his files or he clicked Delete Permanently instead of Restore. He was able to do all this  because in the UX the actions are close to each other





There are users who did this and immediately created tickets under panic and some even blaming that system did delete instead of restore.  I know in UI it may look bad but I have seen several companies solving this by making user think twice before invoking detrimental action like asking a captcha or make the delete and restore flow different like send him an email with confirmation like before he can do Empty trash.

An easier thing would be to just move the actions far apart and put some filler actions between them and change color of action buttons, like make it dumb for user to know which he is clicking.

Comments

Popular posts from this blog

Killing a particular Tomcat thread

Update: This JSP does not work on a thread that is inside some native code.  On many occasions I had a thread stuck in JNI code and it wont work. Also in some cases thread.stop can cause jvm to hang. According to javadocs " This method is inherently unsafe. Stopping a thread with Thread.stop causes it to unlock all of the monitors that it has locked". I have used it only in some rare occasions where I wanted to avoid a system shutdown and in some cases we ended up doing system shutdown as jvm was hung so I had a 70-80% success with it.   -------------------------------------------------------------------------------------------------------------------------- We had an interesting requirement. A tomcat thread that was spawned from an ExecutorService ThreadPool had gone Rogue and was causing lots of disk churning issues. We cant bring down the production server as that would involve downtime. Killing this thread was harmless but how to kill it, t

Adding Jitter to cache layer

Thundering herd is an issue common to webapp that rely on heavy caching where if lots of items expire at the same time due to a server restart or temporal event, then suddenly lots of calls will go to database at same time. This can even bring down the database in extreme cases. I wont go into much detail but the app need to do two things solve this issue. 1) Add consistent hashing to cache layer : This way when a memcache server is added/removed from the pool, entire cache is not invalidated.  We use memcahe from both python and Java layer and I still have to find a consistent caching solution that is portable across both languages. hash_ring and spymemcached both use different points for server so need to read/test more. 2) Add a jitter to cache or randomise the expiry time: We expire long term cache  records every 8 hours after that key was added and short term cache expiry is 2 hours. As our customers usually comes to work in morning and access the cloud file server it can happe

Preparing for an interview after being employed 11 years at a startup

I would say I didn't prepared a hell lot but  I did 2 hours in night every day and every weekend around 8 hours for 2-3 months. I did 20-30 leetcode medium problems from this list https://leetcode.com/explore/interview/card/top-interview-questions-medium/.  I watched the first 12 videos of Lecture Videos | Introduction to Algorithms | Electrical Engineering and Computer Science | MIT OpenCourseWare I did this course https://www.educative.io/courses/grokking-the-system-design-interview I researched on topics from https://www.educative.io/courses/java-multithreading-for-senior-engineering-interviews and leetcode had around 10 multithreading questions so I did those I watched some 10-20 videos from this channel https://www.youtube.com/channel/UCn1XnDWhsLS5URXTi5wtFTA